Effective Date: 03 September 2024
At Vibha Cares, we are committed to providing high-quality jewellery and ensuring complete customer satisfaction. Our Satisfaction Guarantee Policy outlines our commitment to you and your rights as a valued customer when shopping with us online.
1. 100% Satisfaction Guarantee We stand by the quality and craftsmanship of our jewellery. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions outlined below.
2. Eligibility for Returns & Exchanges
- You may return or exchange an item within 7 days of delivery only for wrong product or damaged product.
- Items must be unused, unworn, and in their original packaging with all tags and certificates (if applicable).
- Custom-made or personalized jewellery items are not eligible for return or exchange.
- Items showing signs of damage or alterations by third parties will not be accepted.
3. Refund Policy
- Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges, if any, are non-refundable unless the return is due to a manufacturing defect or incorrect item sent.
4. Exchange Policy
- If you wish to exchange an item for a different size or design, you can request an exchange within 7 days of receiving your order.
- Exchanges are subject to stock availability.
- Additional charges may apply if the new item has a higher price than the original purchase.
5. Warranty & Repairs
- We offer a 3-month warranty for manufacturing defects.
- Normal wear and tear, accidental damage, or mishandling are not covered under the warranty.
- Repairs may be offered at an additional cost if the issue is not covered under warranty.
6. How to Initiate a Return or Exchange
- Contact our customer service team at infomoniya@vibhacares.com or call 9596872020 to initiate a return or exchange request.
- Provide your order number and reason for return/exchange.
- We will provide a return shipping label or instructions for sending the item back.
- Securely pack the item and send it to our return address.
- For early and hassle-free refund customers are requested to make a video while opening the package
7. Customer Support If you have any questions regarding our Satisfaction Guarantee Policy, please reach out to us at:
Vibha Cares
Email: vibhacares-theneedy@gmail.com, infomoniya@vibhacares.com
Phone: 9596872020
Website: https://vibhacares.com
We value your trust and strive to make your online shopping experience seamless and enjoyable!